Wall Gems respects your privacy. Your personal data is protected in the UK by the Data Protection Act 1998 and the General Data Protection Regulation. Under the General Data Protection Regulation, we have a legal duty to protect any information we collect from you. Any information that you give us is held with the utmost care and security. It will not be used in ways to which you have not consented. We do not and will not pass on your details to any third party or government department unless you give us permission to do so or as otherwise required by law.
POLICY INFORMATION
This policy applies to:
• All customers of Wall Gems
• All sites under the control of Wall Gems
• All staff operating on behalf of Wall Gems
Wall Gems will use its best endeavours to ensure that staff and contractors of the company adhere to this policy at all times.
INTRODUCTION
The purpose of this policy is to enable Wall Gems to:
• Comply with the law in respect of the data it holds about individuals
• Protect Wall Gems customers and staff
• Protect the organisation from the consequences of a breach of its responsibilities
The data protection principles require that personal information is:
• Processed fairly and lawfully
• Processed for limited purposes
• Adequate, relevant and not excessive
• Accurate and up to date
• Not kept for longer than is necessary
• Processed in line with the rights of individuals
• Secure
• Not transferred to other countries without adequate protection
This policy applies to information relating to identifiable individuals.
WEBSITE:
WHAT INFORMATION IS COLLECTED?
The company collects information relating to website users in various ways including directly from the user and by using technical means such as cookies.
User-supplied information: when you register with us, the company may ask you for your name, e-mail address, and other similar information. Any information supplied by the user is supplied voluntarily unless otherwise stated. If you do not want us to hold information about you, please do not supply it to us.
OTHER INFORMATION (COOKIES):
We use Google Analytics to research user activities on our website in order to enhance it’s performance and usability. In the course of conducting this research Google places a First Party session ‘cookie’ on your browser and collects aggregate information. The cookie is a small amount of information recording details of your visit to our web site, but does not identify you. Aggregate information is used to show us the total number of visits to our website and which parts of the site are used the most. It does not identify individuals, as it does not contain any personal data. This information helps us to develop our website and initiate improvements to the services. If you would prefer, you can set your browser to disable cookies. Information on how to disable cookies can be obtained by referring to either your Operating Systems Manual or your Browser Guide, or by contacting your Internet Service Provider. You should be aware that if you disable cookies our website may not perform as it was intended. If you have any questions or concerns regarding this cookie policy please contact us.
In order to help you access and use the site as efficiently as possible, the company may use cookies to store and record your use of the site. Cookies are technical files that are sent to your browser and stored on your computer. Use of cookies is standard in many web sites. Most browsers are initially set up to accept cookies. You can reset your browser settings either to notify you when you receive a cookie, or to refuse to accept cookies. You should understand that certain areas of the site may not function properly if you set your browser to not accept cookies or if you reject a cookie.
You can inform us at any time if you no longer wish to receive our marketing communications. We always provide links to automatically opt out in all of our email communications to you.
APPLICABLE LAW:
This Website is created and controlled by the company and subject to the laws of England & Wales and subject to the jurisdiction of the English court. The company reserves the right to make changes to the site and this privacy statement from time to time.
POLICY STATEMENT
Wall Gems will:
• Comply with both the law and good practice
• Respect individuals’ rights
• Be open and honest with individuals whose data is held
• Provide training and support for staff who handle personal data, so that they can act confidently and consistently.
RESPONSIBILITIES
Wall Gems recognises its overall responsibility for ensuring that Wall Gems complies with its legal obligations.
The Data Protection Officer (DPO) is the person with the following responsibilities:
• Briefing Wall Gems on data protection responsibilities
• Reviewing data protection and related policies
• Advising other staff on data protection issues
• Handling subject access requests
All staff are required to read, understand and accept any policies and procedures that relate to the personal data they may handle in the course of their work. Significant breaches of this policy will be handled under Wall Gems disciplinary procedures.
SECURITY
This section of the policy only addresses security issues relating to personal data. It does not cover security of the premises, Business continuity or any other aspect of security.
DATA RECORDING AND STORAGE
Wall Gems will regularly review its procedures for ensuring that its records remain accurate and consistent and, in particular:
• Our IT systems will be designed, where possible, to encourage and facilitate the entry of accurate data.
• Data on any individual will be held in as few places as necessary and the holding of unauthorised or unofficial data sets is against company policy.
• Effective procedures will be in place so that all relevant systems are updated when information about any individual changes.
• Customers data held will be released to other members of our team in order to facilitate the orders made by the customers. This will only be telephone number and/or email for contact/communication. This permission may be withdrawn at any time by the customer in notifying in writing to Wall Gems at any time or by indicating this during your order.
• Further details of this are contained in the privacy statement contained below.
POLICY REVIEW
The policy is to be reviewed on an annual basis or at such time that the Data Protection Act or the General Data Protection Regulation is amended.
PRIVACY STATEMENT
When you request information from Wall Gems, sign up to any of our services or buy things from us, Wall Gems obtains information about you. This statement explains how we look after that information and what we do with it.
We have a legal duty under the Data Protection Act 1998 and the General Data Protection Regulation to prevent your information falling into the wrong hands. We must also ensure that the data we hold is accurate, adequate, relevant and not excessive.
Customer’s email address and/or telephone numbers may be given to any member of our team for the purposes of facilitating activities required from Wall Gems.
Whenever we collect information from you, we will make it clear which information is required in order to provide you with the information, service or goods you need. You do not have to provide us with any additional information unless you choose to. We store your information securely on our computer system, we restrict access to those who have a need to know, and we train our staff in handling the information securely.
If you made an order or enquiry, we will contact you from time to time with our product related communications. We will not send you any marketing offers unless you have specifically opted in to receiving these. If you have opted in, you can opt out any time.
You have the right to a copy of all the information we hold about you (apart from a very few things which we may be obliged to withhold because they concern other people as well as you). To obtain a copy, please write to the Data Protection Officer (DPO) at Wall Gems dpo@wallgems.co.uk
Wall Gems reserves the right to charge you for a copy of your data (as permitted by law). We aim to reply as promptly as we can and, in any case, within the legal maximum of 30 days.